Privacy Policy

Introduction

Eterna Health, LLC (referred to as "Eterna Health," "we," "us," or "our"), including its affiliates and professional entities, is committed to safeguarding your privacy and maintaining the security of your personal and health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), applicable state laws, and industry best practices.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our digital platforms — including our website, mobile applications, and associated services (collectively referred to as the "Platform").

Your continued use of our services constitutes your acknowledgment and agreement to the practices outlined in this Policy and our Terms of Service.

Information We Collect

• Personally Identifiable Information (PII): Name, date of birth, contact details, payment details, etc.
• Protected Health Information (PHI): Medical history, diagnoses, treatments, prescriptions, lab results, and other data essential for healthcare delivery.
• Technical Information: IP address, browser type, device ID, connection logs, and user behavior on the Platform.
• User-Supplied Preferences & Inputs: Custom responses, health goals, feedback, and service-specific data.

How We Use Your Information

• To provide, coordinate, and improve healthcare and telehealth services
• To fulfill prescriptions through partner pharmacies
• To verify your identity and process billing or insurance
• To communicate appointment details, service updates, or account notifications
• To comply with applicable legal and regulatory requirements
• To maintain and improve Platform performance, security, and user experience
• To analyze behavior and optimize marketing efforts (with opt-out options)

How We Share Your Information

• With healthcare providers directly involved in your care
• With partner pharmacies for prescription fulfillment
• With third-party vendors under HIPAA-compliant agreements
• When required by law (e.g., public health reporting, subpoenas, law enforcement)
• With your explicit written consent for any uses not otherwise outlined

We do not sell or rent your personal or health information to third parties.

Your Rights Under HIPAA

• Request access to or copies of your health records
• Request corrections or amendments to your PHI
• Request restrictions on how your information is used or disclosed
• Request confidential communications through alternative means or locations
• Receive a copy of this Privacy Policy
• File a complaint if you believe your rights have been violated

To exercise any of these rights, please contact us.

Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. These include HIPAA-compliant infrastructure and data handling, secure access controls and authentication, data encryption at rest and in transit, and regular staff training and security audits.

While we take these measures seriously, no method of data transmission or storage is 100% secure.

Cookies, Tracking, and User Controls

Our Platform may use cookies and similar technologies for analytics and personalization. Users may manage their preferences via browser settings and opt out of certain marketing communications. You also control how your information is used through account settings, communication preferences, and device permissions.

Third-Party Services and Links

Our Platform may contain links to third-party websites or services (e.g., partner labs or pharmacies). We are not responsible for the privacy practices or content of these external entities. We recommend reviewing their privacy policies independently.

Age Limitations

Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain information from anyone under this age.

California Residents — CCPA Rights

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal data
• The right to opt out of the sale of personal data (note: we do not sell data)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at: Support@GetEternaHealth.com

Policy Updates

We may revise this Privacy Policy at any time. Changes will be reflected by updating the "Effective Date" at the top. Continued use of the Platform following any updates indicates your acceptance of those changes.

Contact Us

Eterna Health Compliance Department
Email: Info@GetEternaHealth.com
Phone: (407) 308-2095
Mail: 2875 S Orange Ave STE 500 #6097 Orlando, FL 32806

For general inquiries: Support@GetEternaHealth.com